Warranty & Care
Our commitment to excellence extends beyond the moment of acquisition. We stand firmly behind the craftsmanship of every piece.
Coverage
Lifetime
Service
Complimentary
Maintenance
Annual Care
The Golden Pebble Guarantee
We warrant that all jewelry purchased directly from Golden Pebble is free from defects in materials and craftsmanship. This warranty is effective for the lifetime of the original owner.
Should any manufacturing defect be identified, we will repair or replace the item at no cost to you. This is our promise of enduring quality.
What is Covered
- • Loose diamonds or gemstones caused by prong failure.
- • Structural defects in the metal setting.
- • Cleaning and tightening services (Annually).
- • Rhodium plating for white gold items (One-time).
What is Not Covered
- • Normal wear and tear (scratches, dents).
- • Loss or theft of the jewelry item.
- • Damage resulting from improper care or negligence.
- • Repairs performed by third-party jewelers (voids warranty).
Preserving the Shine
Storage
Store items separately in the provided velvet pouch to prevent scratching.
Chemicals
Avoid direct contact with perfumes, lotions, and heavy household cleaners.
Activities
Remove jewelry during swimming, gym sessions, or heavy lifting.
Need to file a warranty claim?
Contact Concierge