Frequently Asked Questions

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, UPI, net banking, and digital wallets including Paytm, Google Pay, and PhonePe. All transactions are secured with industry-standard encryption.

Absolutely! We use Razorpay payment gateway with 256-bit SSL encryption to ensure your payment information is completely secure. We never store your card details on our servers.

You can modify or cancel your order within 2 hours of placing it by contacting our customer service team. Once the order enters processing, modifications may not be possible.

Yes! We offer easy EMI options on orders above Ôé╣5,000 through select credit cards and digital payment platforms. EMI options are displayed at checkout.

Standard delivery takes 5-7 business days for most locations in India. Express delivery (2-3 business days) is available for select pin codes at an additional charge.

Currently, we ship within India only. We are working on expanding our international shipping capabilities. Please subscribe to our newsletter for updates.

Once your order is shipped, you will receive a tracking number via email and SMS. You can also track your order by logging into your account and visiting the "My Orders" section.

Our courier partners will attempt delivery 2-3 times. If unsuccessful, the package will be held at the local facility for 7 days. You can also request to reschedule delivery through the tracking link.

Our jewelry features premium quality materials including 22k gold plating, hospital-grade alloys, and lab-created zirconia stones. Each piece is crafted to provide the luxurious look and feel of fine jewelry at accessible prices.

Yes! All our jewelry is nickel-free and lead-free, making it safe for sensitive skin. We use hospital-grade alloys that are gentle and non-irritating.

Yes, each piece comes with a certificate of authenticity detailing the materials used, craftsmanship, and care instructions. High-value items include additional quality certifications.

Store your jewelry in a cool, dry place away from direct sunlight. Clean with a soft cloth after each use. Avoid contact with perfumes, lotions, and harsh chemicals. For detailed care instructions, please visit our Care Guide page.

We offer a 30-day return policy on all non-customized items. Products must be unused, in original condition with all tags and packaging intact. Customized or engraved items cannot be returned unless defective.

Log into your account, go to "My Orders", select the item you wish to return, and click "Request Return". Our team will review and approve your request within 24 hours, then arrange for pickup.

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.

Yes! We offer free exchanges within 30 days. Simply initiate a return and place a new order for the desired item. If there is a price difference, we will adjust accordingly.

While you can checkout as a guest, creating an account allows you to track orders, save addresses, maintain a wishlist, and receive exclusive member benefits and early access to sales.

Click on "Forgot Password" on the login page, enter your registered email address, and you will receive a password reset link. Follow the instructions in the email to create a new password.

You can reach us via email at support@luxejewels.com, call us at +91-XXXXXXXXXX (Mon-Sat, 10 AM - 7 PM), or use the contact form on our Contact page. We typically respond within 24 hours.

Yes! We offer complimentary luxury gift wrapping on all orders. You can also add a personalized gift message at checkout. Perfect for special occasions!