Returns & Exchanges
We understand that sometimes perfection requires a second look. Our concierge-led return process ensures your satisfaction remains absolute.
Window
7 Days
Restocking
Zero Fee
Processing
5-7 Days
Method
Original
Our Assurance
At GOLDEN PEBBLE, your garment's journey doesn't end until you are completely enamored. If your curated selection does not meet your expectations, we invite you to initiate a return within 7 days of signature delivery.
Quality Protocols
Pristine State
Unused, unworn, and in the exact condition as dispatched.
Original Identity
All security tags, hallmark labels, and branding must be intact.
Full Ensemble
Includes original luxury box, certificates, and padding.
Exclusions
- Personalized or bespoke engravings
- Intimate jewelry (Earrings) due to hygiene protocols
- Exhibition pieces marked as Final Sale
- Pieces showing signs of atmospheric wear
The Easy Exchange™ Promise
Our signature frictionless exchange protocol. For members, we skip the bureaucracy—our artisans handle the logistics while you select your next masterpiece.
Strategic Workflow
Initiation
Email your Order ID and photographic evidence to support@goldenpebble.com.
Authentication
Our specialists will review your request within 24 hours and authorize the collection.
Curation
Upon receiving the piece, a gemstone-level inspection is performed to verify its state.
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